How will my item be shipped?

• Your item will be carefully packed and shipped by the Dutch postal service PostNL. You will receive a tracking number so you will be able to track your order. We try to ship your order in 1-3 weeks.

Which countries do we ship to?

• In general we offer worldwide shipping for all products from Tailored Tails Cosplay Couture's webshop.

• Note that it is the customers own responsibility to check their country’s (state’s) rules and laws. We cannot give a refund if the package is seized by customs.

Shipping rates and insurance

• All your purchases will be sent with insurance and a tracking number.

• For any orders that have a problem with shipping, please submit a claim and our customer service team will reach out for further resolution.
• If a package was sent back because of an incorrect address on the order or it was refused, we will not refund the cost of the item.

Netherlands
Up to 10 kg €9

European Union
Up to 2 kg  €15

Rest of Europe
Up to 2 kg  €18

Rest of the world
Up to 2 kg  €32

–  Buying multiple items –

• If you purchase multiple items we will do our best to safely fit them into one package. If the order has to be split up in multiple packages to ensure safe arrival of the purchased items, or if the package is over the weight limit (2 kg outside of the Netherlands) we will send you an additional invoice for the extra shipping costs.

How long does it usually take for an order to arrive?

• Shipping within the Netherlands packages usually take 1-2 business days to arrive.  Shipping to countries within Europe can take between 3 to 10 business days, but sometimes it takes a longer. Shipping to the rest of the world can take up to 3 weeks or more. It  also can take longer when a packages are hold up in customs. 

• Packages will be offerend at your shipping adress 1 or 2 times or will be delivered at the local post office. Packages that are not collected are normally shipped back to us. If we need to resend it, you need to pay again for the shipping costs. Please keep in mind when packages are send retour that it will take a long time for the delivery. Please look at your tracking number and follow your package and make sure you claim it in time.

– Tax –

• Some countries may charge an importing tax and or custom charges, These costs are for the customer. 

– Damaged items and returns –

• If your item doesn’t arrive or arrives damaged please contact us as soon as possible so we can resolve the problem. Take in account that shipping is at your own risk. We pack our orders with the greatest care but we do not have influence how post services handle packages. When a packages goes missing we will ask the postal service to set up an investigation to locate the package. For any packages marked as delivered but were not received, please check with friends and neighbors if they picked up the package instead. Please also check with the shipping company or delivery person for location of the package. We are unable to cover or replace packages that were marked as delivered. All of our customers reported that they ended up finding their package.

• If a package was sent back because of an incorrect address on the order or it was refused, we will refund the cost of the item. The shipping cost will be excluded. If a reship to the correct address is needed, customer must pay the new shipping fee.

• Please think it through before buying your tailplugs as we prefer to not take any returns. We do not want to have our tailplugs shipped back because of hygiene. If you want to return a harness this is only possibly if you return it in the original condition and packaging. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a full refund or exchange.